Where are we with the trial?

Problem:

• Management didn't have transparency on trial status
• High turn over and lack of accountability added to the confusion
• Bottlenecks remained hidden until delays became crises

Actions:

• Developed new processes for delivering high quality and timely reports
• Trained department on new roles and responsibilities, and deliverables
• Rolled out new process and monitored progress

Results:

• All teams delivered quality management reports every weekly
• Teams proactively diagnosed issues and assigned action items with deadlines
• Transparency reinforced accountability and resolved many barriers

Lessons:

• Defining accountability is a management priority
• Transparency encourages open dialog and problem solving
• Poor performers can hide behind excuses for years

Application:

• Hire strong performers committed to transparency and results
• Pay for performance- not for excuses
• Measure performance against industry benchmarks- not solely by team goals